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Call Me: (612) 605-5618 Email Me: travis@tvsinternetmarketing.com

TVS Internet Marketing, LLC.

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From Tags to Boost to Google Adwords Express; Google Continues to Evolve

March 21, 2012 by Travis Van Slooten

In April of 2010, Google introduced a revolutionary concept that changed the way businesses conduct Internet marketing campaigns. Google created a unique database that collects detailed information about a business, such as name, phone number, mailing address, email address, and website URL.

Google uploads all of the information about a specific business and establishes a “Places” page for that business. Google has developed a platform that allows businesses to tailor their information for potential customers who visit the Google Places business community.

In less than two years, Google Places has moved from Google Tags to Google Boost to Google AdWords Express.

Google Places tags were little yellow icons that appeared whenever a business’s website popped up in a local search result. The yellow tags allowed businesses to promote discounted offers, photographs, and videos, and thus the yellow tags gave business listings more prominence over competitors that did not sign up for Google tags.

Businesses paid a flat fee of $25 per month for the service. Google went into a few markets, such as Seattle, Chicago, and Atlanta with the Tags service, but the search engine giant abruptly pulled the plug on Google Tags in April of 2011.

Google Tags evolved into Google Boost, a marketing service that businesses paid for every time a visitor clicked on an ad. The pay per click cost model differed significantly from the flat $25 fee per month that businesses paid for Google Tags.

Pay per click is a difficult advertising cost to forecast, since businesses do not know how many clicks an ad will get over the course of the month.

Google Boost took the uncertainty out of PPC cost projections. Businesses presented Google with a monthly budget and then they created copy for their ads. Google assigned a cost per click for each search term.

Instead of ads appearing within a business listing, Google Boost ads appeared above or to the right of search results. A red marker indicated on a Google Map the location of the business. Google Boost lasted a few months, when in July 2011, Google’s advertising service evolved into AdWords Express.

After the launch, Google described AdWords Express as “the easiest way to advertise on Google. Google sells AdWords Express for its convenience, since Google manages everything through automation. This means business ads appear for people who want information on a product or service that a business offers.

If someone searches for “Thai Restaurants in Denver” or just “Thai Restaurant” and that person lives in Denver, your Thai restaurant business ad would appear on the search result page.

The creation of an AdWords Express account takes five to ten minutes to complete. Business owners do not have to consider keywords or starting bid prices.

Business interest has steadily increased since the launch of Google AdWords, because Google does most of the work. The automated service allows business owners to focus on other operational issues.

It has been nearly eight months since Google introduced AdWords Express. Google has not indicated that it has plans to tinker with Google AdWords Express or introduce a different advertising service.

However, as a business owner, you can be sure Google’s marketing services will continue to evolve.

Filed Under: Small Business SEO

Why Google Places Dropped QR Codes and What You Can Do About It

March 19, 2012 by Travis Van Slooten

google-places-qr-codeIn a surprise move, Google recently stopped providing QR codes in Google Places listings. Google did not announce the move, which left many business owners scratching their heads.

A QR code consists of a graphic that contains concealed data. You can process QR codes using any smart phone that has a camera and the appropriate app. The app triggers the camera to take a photo of the QR code, which takes the user to a website URL hidden in the code. The flexibility and low cost of using QR codes appeal to business owners and users alike. If QR codes are so popular, then why did Google nix the codes?

Google issued a short statement explaining the move:

“Users will no longer find unique QR codes in their Places accounts. We’re exploring new ways to enable customers to quickly and easily find information about local businesses from their mobile phones.”

Those of us who closely follow Google have an idea what is coming down the pike. “New ways” means Google plans to implement Near Field Communication (NFC), a wireless technology that enables data exchanges over short distances. Google recently struck a deal with MasterCard and Citigroup to initiate the NFC mobile wallet initiative.

The nascent technology uses small, RFID-like transmitters to send information to a smart phone. A popular predicted application of NFC is to use mobile phones to consummate financial transactions. Most of the transactions will be between small businesses and their customers.

Google has tested the technology with its Hotpot program, a service that encourages local customers to review their favorite local businesses.

Google wants to leverage the Android mobile operating system with NFC. The Google-created mobile operating system is now the number one smart phone platform in the United States.

Google’s recent membership in the NFC forum clearly demonstrates that the QR code move is more about the search engine giant’s bottom line, than a move to eliminate an unpopular service.

What your Business Can Do About the QR Code Change

For NFC to replace Google QR codes, Businesses must add a NFC-tag layer to the print medium that they use. To process NFC tags, smart phones have to support NFC.

Business owners who have successfully implement QR codes do not understand why they should switch to NFC. Maybe, businesses do not have to make the switch to NFC.

75% of smart phone users have said they are interested in scanning QR codes. The percentage represents about 34 million people.

Last year there was a 60% growth in smart phones in the U.S. By 2014, ComScore expects more people will access the web via smart phones than by desktops or laptops. With this monumental growth, the ability for users to access more information online via QR code technology has substantial potential.

Think about some of the ways users can use QR code from their smart phone:

  • Download an app to the phone
  • Connect to an informative mobile site
  • Load business information, directions, and coupons
  • Bookmark websites for later use

Despite Google’s decision to drop QR codes, businesses realize the value they present by placing them on billboard advertisements, coffee cups, business cards, and arena programs. A recent ComScore study showed that in the summer of 2011, 14 million US based mobile users scanned a QR code, which was a 1200% increase from the previous year.

What can you do about Google dropping QR codes? If you have implemented a profitable QR code campaign, keep on doing what has made you money. The trend indicates that even more mobile phone users will access QR codes in the years to come.

Filed Under: Small Business SEO

How to Manage Negative Google Places Reviews Effectively

March 14, 2012 by Travis Van Slooten

Google Places reviews can boost the local search rankings of your business. Reviews that contain popular keywords can help your business land on the first local search page.

The goal of every business owner should be to rank in the top 7 local search results. Referred to as the “Magnificent 7,” the listing is the first set of businesses that searchers see after they input their keyword(s).

Searchers rarely look past the “Magnificent 7” to find the business that meets their needs.

Google calculates local search rankings by considering a number of factors. Most business owners are aware of the importance of keyword optimization, but do you realize the impact that reviews have on your local search ranking?

Positive reviews matter when it comes to Google calculating your business ranking in local searches. On the other hand, negative reviews can push your business from the “Magnificent 7.” You need to know how to manage negative Google Places reviews effectively.

The easiest solution for managing negative reviews is to delete the reviews. However, Google does not allow you to delete negative Google Places reviews.

You cannot simply hope that a negative review will suddenly disappear. You must be proactive and build your business credibility by implementing 4 easy steps.

Solicit More Positive Google Places Reviews

Even the best-run businesses receive negative reviews. You counter one negative review by soliciting 50 more positive reviews. A disproportionate number of positive reviews will mitigate the effect of one bad review.

Business owners should encourage their loyal customers to post positive reviews on their Google Places page by providing incentives on their organic websites. Incentives can include bundled products, free service, or a lifetime warranty.

Respond to Negative Reviews

First, you have to verify your Google Places listing before you can respond to any reviews. Some business owners confirm their Google Places listings, but they forget to verify that all of their information is correct.

Once you verify, respond to a negative review in a conciliatory manner. Your instinct may be to attack the poster of a negative review, but that approach only breeds more ill will. Thank the poster for informing your business about the problem and take whatever measures necessary to correct the situation.

You can enhance your Google Places listing by properly addressing negative Google Places reviews.

Flag a Negative Review as Inappropriate

Google does not distinguish between legitimate reviewers and reviewers who have an axe to grind with your business. A former employee or an envious competitor can wield the axe.

However, you can flag inappropriate negative reviews and Google will address your request. Google will discern if a slew of negative reviews came from a single IP address, among other methods they use to investigate whether your flag has validity.

Google investigations of inappropriate flags take some time to complete, so do not expect instant removal of an inappropriate negative review.

Turn a Negative Review into a Positive

Negative feedback can provide you with opportunities to improve service, revamp a product, or change the way you promote your business. Your business goal should be to find ways to improve your operation.

Negative reviews point out flaws that you may not see because of your deep involvement with the business.

Moments of truth present businesses with the opportunity to change a dissatisfied customer into a lifelong, loyal customer. Most business owners and managers know how to handle the moment of truth in a personal interaction. They offer sincere apologies, ask what it will take to make amends, and take immediate action to rectify the situation.

Unfortunately, most businesses do not take such a proactive approach when it comes to disgruntled customers who communicate their displeasure online. You will conquer the moments of truth online when you learn how to manage negative Google Places reviews effectively.

Filed Under: Small Business SEO

8 Google Local Maps Optimization Tips for More Traffic and Sales

March 12, 2012 by Travis Van Slooten

Google local maps optimization is a term that savvy business owners know well. The term has been around ever since Google introduced Google Maps in 2004.

Recently, Google changed the name of the service to Google+ Local. Many business owners still refer to the local search application as Google Maps and hence, refer to their local search marketing strategy as Google Maps SEO.

For the first few years after the launch of Google Maps, local search optimization simply meant claiming and verifying a business on Google Maps. Most businesses were able to get their businesses ranked on the all-important first results page, since a vast majority of businesses were either not aware of the free service or did not know how to take advantage of Internet marketing and SEO. Now, virtually every business tries to achieve a top seven ranking on Google Maps.

The increased competition for a high Google Maps ranking and Google’s constant tinkering with its search engine algorithm can make sit difficult for you to develop a powerful local search marketing strategy. However, your business has 8 ways to achieve Google local maps optimization that will improve your local search ranking.

Citations

Citations are mentions of your business on 3rd party review sites and in other business directories. It is important to build citations before claiming and verifying your Google Maps listing.

Look at citations as the cyberspace version of word of mouth advertising. The more quality referrals you receive from the popular citation sites (Yelp, Foursquare, and Angie’s List), the more likely your business ranking will rise on Google Maps.

Complete every Field

Take the time to complete every field that Google Maps provides. Enhance your business Google Maps optimization by providing detailed and accurate information about your business.

For instance, your organic website’s URL must match the URL of your Google Maps listing. Hours of operation and business category are two fields that many business owners neglect to complete. Upload all of photos and videos allowed by Google Maps.

Location, Location, Location

Businesses can spend hours refining their Google Maps SEO and still not see any positive results because they did not provide the correct geographic information for their business. If you own a florist shop in Riverside, California, you do not want to use the geo-location of “Los Angeles Florists.” Local searches work only when you accurately define the location of your business.

Cross Promotion

What works on your business’ organic website will also work on your Google Maps listing. Take the successful promotions from organic website and integrate them on your Google Maps listing. Promote special events, product bundling, and service discounts. Remember to keep the promotions current to maximize your Google Maps SEO.

Online Reviews

Every time your business receives a mention in a 3rd party website review, your Google Maps listing receives a boost. Google indexes all of your online reviews and collects them for your Google Maps listing. Offer incentives to encourage your loyal customers to post positive reviews on 3rd party sites.

Negative Reviews

Instinct tells us to defend our business whenever we receive a negative 3rd party review. However, common sense should tell us that a negative review online is similar to a customer complaint that we receive in person. You enhance your business’s reputation, and thus its Google Maps ranking, by responding to negative customer reviews of your business.

Google Boost Ads

Google always creates new products and service that savvy business owners implement in their local search strategies. One of the more recent introductions allows business owners to create online search ads directly from their Google Maps account. You do not control which keywords that appear. Google boost ads are another way for your business to achieve maximum optimization.

Local Submissions

Local directories provide Google with information that bolsters your Google Maps ranking. Focus on the two primary local submission directories that provide information to Google. The two leading data providers help your business build credibility across the web.

If you have incorrect information in the Localeze and InfoUSA databases, you will find the same incorrect information funneling into your Google Maps listing.

After your hard work maximizing Google Maps SEO, you do not want to perform a local search and receive the message, “More results near…” You might as well not exist at all! You must rank in the “Magnificent 7” on Google Maps, which you accomplish by implementing 8 Google Maps optimization tips that build traffic and increase sales.

Filed Under: Small Business SEO

Is Your Small Business Website Too Slow for Google?

March 10, 2012 by Travis Van Slooten

Have you ever thought that your small business website may be too slow for Google? For many small business owners, the thought probably never crossed their minds.

Google did a study on how users respond to slow loading web pages, and the results were astonishing.

Google Cautions Business Owners to Not Sacrifice Their Content

Before you get up and start changing your entire website because it “could” be slow per Google’s standards, you need to keep reading. Once Google released their page speed study results, they also told business owners that their new ranking factor will not impact most website queries. However, business owners can check to see if their websites are running slow on Google through their page speed tool found in Google Webmaster Tools.

Results of the Google Page Speed Experiment

Google intentionally slowed down user’s search results to determine how much of an impact it made during people’s keyword searches online. They slowed down the search results by 100-400 milliseconds over a period of 6 weeks. When their experiment concluded, there was a drop in user searches between 0.2-0.6% when page speed decreased by only half a second. Google noticed users were not as engaged as they were when their web pages loaded quicker.

Learn How Google Measures Page Speed

Small business owners can figure out how fast their website pages load when they go into their Google Webmaster Tools. Once logged in, there is a page speed tool. You can use the page speed tool to find out how fast or slow your website loads. If you have a few pages that load slower than the rest, the tool will tell you which pages you could change in order to increase the loading speed. Google measures website page speed by using their Googlebot program, and through the load times when measured through their Google toolbar.

Google’s Algorithm and Page Speed

There are said to be around 200 factors Google takes into consideration when ranking your website in their search engine. Page speed is now one of the factors.

However, even if your page loads a little slower than the rest good quality content should not be changed for the sake of speed. Quality content will always trump speed.

Small business owners don’t have to start re-creating their entire website to make their pages load faster. It might be as simple as hiring a web developer to optimize website speed. 

Also, Google mentions that they have been using the page speed factor when they rank website for the past month, so if you haven’t noticed a change in your rank, chances are it won’t change in the future.

Filed Under: Small Business Websites & Blogs

How To Determine If Social Media Is Working For Your Business

March 9, 2012 by Travis Van Slooten

Are you one of the 65% of small business owners who use social media to attract new customers? If you are, then read about how to determine whether social media is working for your business. Since you created your business’ social media profiles, and started advertising on their networks, did your sales increase?

Increased sales from your social media efforts is all that matters and is how you quickly determine if social media is working for your business. What is more important to you: the number of followers/fans your company has, or how many new customers you received from using social media networks?

Using Social Media to Create a Strong Online Presence

Many small businesses are creating their own social media profiles to supplement their SEO internet marketing strategies. There are an increasing number of users who search for companies on social media networks. However, most consumers still use traditional SEO searches to find local small businesses. Using social media networks is a great way to build your company’s online presence, and people look to business profiles for confirmation after they discovered companies through a Google search.

Which Social Media Networks Do Small Businesses Use?

There are several large social media networks small businesses use to attract new customers: Facebook, Twitter, and Blogs. Business owners’ first choice in spending marketing dollars is at Facebook. Then, they’ll spend money on their own blogs, and then at Twitter. Over 66% of small businesses surveyed use Facebook to draw in new customers. Blogs and Twitter are tied at 44%, and then video and smaller social media networks fall in place.

Predicting Where Small Businesses Will Spend Their Dollars

It is estimated that by the end of 2012, 20% more small businesses will create their own social media profiles to attract new customers. Small businesses spend about 14% of their advertising budgets on social media advertising. This statistic is relevant to how many consumers actually search for businesses in social media networks. Even though small business searches through social media networks is only 15%; that number is going to keep increasing every year.

So the million dollar question to ask yourself is, “Did you see an increase in new customers and sales once you started your social media marketing?” If the answer is, yes, then social media is working for you and you should continue your efforts.

If the answer is no, don’t fret. It takes time to build a strong presence through social media channels. Before you throw in the towel and declare social media ineffective, take a step back and analyze what you’re doing. You may be participating in the wrong channels or using social media incorrectly. Tweak what you’re doing and reassess. If despite your best efforts you’re not getting new customers from social media, then it might not be for your business.

Filed Under: Social Media

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