Frequently Asked Questions

I’ve worked with many types of businesses over the years but in the past few years I have worked mostly with tradesmen (i.e. fence contractors, gutter installers, electricians, painters, landscapers, etc.). If you’re not a tradesmen, however, I can still help you as I’ve worked with many different service-based businesses in the past (Realtors, chiropractors, lawyers, etc.). Contact me today and tell me about your business and I’ll let you know if I can help you or not.

I’ve been a full-time internet marketer since 2005. I started out managing my own websites and promoting products and services on those websites as an affiliate marketer. Over the years I broadened my skills and experience to include website buying and selling, content marketing and blogging, local SEO, and pay-per-click. I’ve been working with small business owners since 2012. With my broad skill set, I have been able to help my clients achieve amazing results as shown on my testimonials page.

It’s true. There are plenty of companies and consultants to choose from. I think what separates me from the rest is my broad internet marketing experience and the high level of customer service I give each and every client I work with. When you hire me, you’re working with me and me alone. You’re not dealing with a big company where you might be passed around from one specialist to another. You’re not constrained to talking to me only during certain hours. You can contact me anytime day or night and if you don’t reach me immediately, I will get back to you within 12 hours. And unlike many companies, you will actually hear from me on a regular basis as I’ll provide you updates on everything I’m doing to get your business found online and to get your phone ringing with customers!

Warren Buffet is quoted as saying, “It takes 20 years to build a reputation and 5 minutes to ruin it. If you think about that, you’ll do things differently.” I live by that credo. My reputation is more important to me than making a buck. At the end of the day, all a small business owner has is his reputation. As a small business owner yourself, you know what I mean.

If you’re not happy with me or the services I’m providing, I’ll do whatever it takes to make things right – including refunding your money if necessary. I’m proud to say in the time I’ve been doing this, I’ve never had a client demand a refund. If you’ve been burned before in the past and are nervous about hiring me, please call me. I’m confident I can put your mind at ease and assure you that you will be in good hands.

PPC, or pay-per-click, is a form of paid advertising. You are paying for your ad to be displayed on Google or Bing. You are charged every time a person clicks on your ad. That’s why it’s called “pay per click,” you literally pay for every click. For example, let’s say you pay $5 per click and your ad gets clicked on five times, you’ll pay $25.

The advantage to PPC is you can get your business instant visibility online. Within hours of starting a PPC campaign, you can have visitors to your website and your phone ringing! Another advantage of PPC is that the information you get from a PPC campaign can be very useful for SEO. For example, you can see exactly what keywords people search for in your area to find your website and then you can target those keywords in your SEO campaign. Another argument for PPC is that unlike SEO, you have 100% control of our campaign. As long as you’re willing to pay, you can be ranked #1 for any keyword for as long as you want. You don’t have that kind of control with SEO.

The disadvantage of PPC is that it only works for as long as you’re paying. Unlike SEO where once you get your rankings you can “coast” for a while, you don’t have that luxury with PPC. You have to continuously pay to keep your ad displayed. As soon as you stop, your ad disappears and so does all the traffic to your website. The other disadvantage to PPC is that the click through rates for ads aren’t as good as the click through rates for organic results because people tend to ignore paid ads. Finally, given the fierce competition with PPC these days, it is expensive. Most small business owners will have to budget at least $1,000/month in ad spend to get any real results from PPC. However, some markets may not be as competitive so it’s possible a business owner can start with a budget as low as $500/month. Either way, it isn’t cheap!

SEO and PPC is not an either/or decision. They can actually work great together. Because SEO can take time, you can do PPC to kick start your online presence. And as I mentioned in a previous answer, you can use the PPC data to determine what keywords to target for your SEO campaign. It’s also impossible to rank for every keyword doing SEO so you can supplement your SEO efforts with PPC by targeting those keywords that you’re not ranking for organically.

Unless you are trained how to do PPC properly, or have had a professional set up a campaign for you, I can guarantee you that you are wasting money. In every case where a small business owners comes to me that is already doing their own PPC, they are wasting money. If you’re doing your own PPC I will immediately be able to help you reduce your costs. I will also be able to help you get more clicks and a better return on your investment! If you want me to take a look at your PPC campaign check out my free PPC evaluation.

If you’re new to PPC then there will be a set up fee as there is a lot of work that goes into setting up a properly optimized PPC campaign. If you have an existing campaign there may or may not be a fee. It will depend on how well it’s set up. The fee will depend how complex your campaign will be. It takes a lot less work, for example, to set up a campaign if we’re just targeting a handful of keywords with a few ads vs. hundreds of keywords with many ads. I will give you an exact quote after learning more about your PPC goals. Generally the set up fees are between $500 – $1,000.

No. My ongoing PPC services are month-to-month. You can cancel any time.

There will be a monthly management fee that covers my time to monitor and optimize your campaign on a weekly basis, and there will be your monthly ad budget. My management fee depends on the complexity of your campaign and your monthly ad budget but is usually between $250 – $500/month. You decide how much you want to spend on ads but as previously mentioned, most businesses will want to spend a minimum of $500 – $1,000/month to see noticeable results. If you spend less than that you won’t get enough clicks (and leads) to justify the management fee and the ad spend. Most of my clients are spending between $1,000 – $2,000/month on ads alone.

Let’s say you’re going to spend $1,000 on ads and my management fee for your campaign is $250. Your monthly fees would be $1,250 ($1,000 for ads and $250 for the monthly management fee).

I’ll work with you no matter what your budget is but as I mentioned before, I recommend you spend at least $500/month on ads if you’re going to pay someone else to manage your PPC for you. You can spend as little or as much as you want, however.

In most cases I focus strictly on Google. The majority traffic to small business websites comes from Google due to Google’s dominance in the search market. In fact most small businesses get 80-90% of their search traffic from Google. It only makes sense to focus our efforts there.

I will only expand your PPC efforts to Bing after we already have a well-optimized and profitable campaign on Google (and you choose to increase your budget to expand to Bing). The majority of my clients, however, choose to focus strictly on Google.

I never set up and manage my clients’ campaigns under my Google Ads account! If you don’t already have a Google Ads account, I will help you set one up. Your campaigns will always be set up and managed in your account.

No. When I set up your campaign in your Google Ads account, you’ll be required to supply your credit card information to Google. You’ll be charged automatically by Google for your ad spend. You’ll only pay me directly for the monthly management fee. I will send you an invoice every month for my fee.

Once I complete your free ppc evaluation I’ll send you a video walk through of your campaign to literally show you what I see.

There is no obligation or strings attached to the free evaluation. The evaluation simply gives me an opportunity to learn more about your business and demonstrate my expertise. If you choose to hire someone to help you with your PPC, I hope you choose me but if you don’t, no harm done. We’ll part as friends. Either way you’ll get some great insights on your PPC!

If you’re not doing ppc my free evaluation can still benefit you as I’ll create a personal video for you where I’ll walk you through the keywords and markets you may want to target if you decide to do ppc. I’ll also show you how much you can expect to pay per click given your market and the keywords that make the most sense for your business.

SEO stands for Search Engine Optimization. When we talk about SEO there is “on-page SEO” and “off-page SEO.” On-page SEO consists of all those things we do to optimize your website. Off-page SEO consists of all those activities we do outside of your website such as getting backlinks to your website. Search engine optimization then is the process of doing both to get your website to rank high in the search engines such as Google, Bing, and Yahoo!

Local SEO is still SEO as defined above but our focus, in terms of rankings, is on geo-related keywords or keywords that typically have “local intent.” For example, an ecommerce store may sell pool supplies that they ship anywhere in the country. They might want to rank nationally for the very broad keyword, “pool filters.” This would be an example of “regular SEO” for a lack of a better term.

If you are a local pool contractor in Tampa, FL on the other hand, you don’t want to rank nationally. You want to rank locally. When people living in and around Tampa search for keywords such as “pool contractor tampa fl” or “local pool contractor,” you want to rank high in the search engines for those types of local keywords! This is what local SEO is all about and what I specialize in when I do SEO for small businesses. I make sure your website is found locally in Google, Bing, and Yahoo!

The main advantage of SEO is that over time, your rankings will continue to generate new business with little effort and money. Unlike PPC, you won’t have to keep spending money on clicks to your website.

Organic search results also have a higher click through rate than PPC ads. This is because people tend to ignore the paid ads and instead focus on just the organic search results.

The disadvantages of SEO are you have very little control over your rankings and SEO takes time to achieve your rankings – typically 6-9 months (and sometimes longer). Google is constantly making changes to their algorithm so what’s working today may not work tomorrow. It can be very unpredictable (and frustrating).

It depends. The size of your local market and the competitiveness of your industry will ultimately determine how long it will take to improve your rankings. Your backlink profile will also play a factor in how long it will take. Your backlink profile is the quantity and quality of links pointing to your website. The better your backlink profile is the faster it will take to rank. As a general rule of thumb you should not expect results for 6-9 months (and sometimes longer). That’s the unfortunate nature of SEO. It takes time and patience!

When you talk to SEO companies, it’s not uncommon for them to say your site has to be totally redone. The truth is, in many cases this advice is true. A lot of times small business owners will have websites that are too basic or restrictive in what we can do to make it rank better in the search engines. This is usually the case when business owners are using simple (and usually free) website templates or website builders.

However, this isn’t always the case! If I believe your website has a “solid foundation” and has a platform robust enough to work with, I’m not going to tell you we have to rebuild your site. I’ll gladly work with your existing site. Truth be told, being able to work with an existing site makes my job easier and typically will get us results faster so I like it when I don’t have to redo a site.

Unfortunately, a lot of companies will recommend you need a new website no matter what because they want the additional business or they’re more comfortable working with a platform they are comfortable with. That is not how I operate. If you have a solid website I can work with, I’ll work with it. If you don’t, I’ll recommend a new website but I’ll make sure you fully understand why a new website would be better for you so you feel comfortable about the added expense of having a new website built.

No. Depending on your needs and goals, you may or may not need ongoing local SEO services. I may be able to get you good results with a one-off project. If you do need ongoing SEO, however, my services are always month-to-month. You can cancel anytime.

Reputation Manager is designed for any small business that wants to stand out from their competition by having a positive reputation online. If your business has a website and it’s important to you to have positive testimonials on your website and positive reviews online, then Reputation Manager will work for you!

When we talk about reputation management we’re talking about what others say about you and your business online. These opinions can be voiced on review sites, social media sites, forums, blog, and just about any other web page online. Online reviews, however, have the greatest impact on a local business owner’s reputation and their bottom line. Reputation Manager addresses just that – your online reviews. It’s a tool that will help you get more reviews online while helping to prevent negative reviews from appearing online. If you actually use the tool, over time you’ll have a lot of positive online reviews on review sites that have the greatest impact on your business. The result will be your business will stand out more in the search results and you’ll generate more business because of it!

Every testimonial and online review you get using Reputation Manager is real! They are directly from your customers. The tool does not generate testimonials or reviews. It’s simply a tool that helps you get testimonials and online reviews from your customers. Reputation Manager does this by two primary methods. The first method is providing a link to a feedback page where your customers rate your business and leave you feedback (i.e. a testimonial). Here is what the feedback page looks like:

If they give you a rating of 7 or higher, they are redirected to a page where they are encouraged to leave you an online review.

The other method the tool helps generate reviews is by emailing your customers. You enter your customers’ first and last names, and their primary email addresses into the tool. Reputation Manager then sends an email to them asking them for feedback and an online review. If the customer doesn’t respond to that first email, Reputation Manager sends a follow up email a few days later. Most people will respond after two emails but if they don’t, then the tool doesn’t follow up again because we don’t want to upset your customers by pestering them.

Reputation Manager uses a filter that helps prevent negative reviews from being left online. When your customers go to the feedback page they are asked to rate your business on a scale from 1-10.

If the customer gives you a rating of 7 or higher, or whatever threshold you want to set as the minimum, after they submit their feedback to you (a customer testimonial that you can then use on your website), they are redirected to a page where they are encouraged to leave you an online review at any of the sites you have listed. This is what that page looks like:

If the customer gives you a rating less than 7, then they aren’t redirected to the page where they are encouraged to leave an online review. Instead, their rating and feedback is sent directly to you via email. This gives you a chance to follow up with customer and address their concerns before they go off and start leaving you bad reviews all over the internet!

Please Note: While Reputation Manager does a great job preventing negative online reviews, there is no guarantee that it will prevent all negative reviews from occurring. If a disgruntled customer is determined to leave you a bad review online they will. The good news is if you have Reputation Manager in place and you’re diligent in following up immediately on any negative feedback you get from the tool, you’ll have a far greater chance of preventing a negative review from happening!

Reputation Manager is a fully automated tool and for most businesses requires less than 20 minutes per week if the email functionality is used. The email function allows you to upload customers names and email addresses so the tool can follow up with them with an email requesting feedback and a review. Otherwise if you don’t use the email function and you just have a link to the Reputation Manager feedback page on your website and/or give that link to your customers, there is no ongoing management required! As customers visit your feedback page you’ll start getting more testimonials and online reviews.

Yes! Reputation Manager is a web-based tool so you can access it on any device that has an Internet connection and a browser. And because Reputation Manager is 100% mobile friendly it’s easy to read and use on any mobile device.

Sure. You pay the one-time set up fee of $99 and then $29/month starting in month 2. You don’t pay the $29 for the first month as the first month’s fee is included in the set up fee.

You’re a business owner so you have better things to do than learn how to use a tool! Even though the tool is very easy to use it would take a couple hours to get familiar with it and get it all configured if you were to do it on your own. When are you going to find time to spend even a couple hours doing this? Probably never, right? The set up fee covers my time to configure the tool specifically for your business and to show you how to use the tool. You also have a direct line to me to ask any questions you have as you use the tool. You’ll have access to a number of tutorials on how to use the tool but you won’t need them because I’ll be setting everything up for you and I’ll be available to answer any questions you have!

Yes. If you’d rather spend the time going through the tutorials on how to configure and use the tool than have me take care of everything, that’s perfectly fine. Just let me know when we get started that you’d rather set everything up yourself and I’ll be sure to waive the set up fee. I rarely get this request but if you’re a do-it-yourselfer and would rather go through the tutorials to get up and running, that’s great. I’ll gladly waive the fee.

When you are done using Reputation Manager, I don’t hold your data hostage. You can export all your customer data and testimonials at any time. Because reviews are left on 3rd party review sites, those will remain in place as well.

No. I know just enough about website design and development to be dangerous but certainly not enough to do it myself! I work with a highly talented designer that has been doing website designs for me since 2012, and the developers I work with have over a decade of experience and are awesome at what they do. When I do website design and development for a client my role is mainly that of a project manager. I leave the design and development to the experts but I make sure everything gets done to the client’s satisfaction and in a timely manner.

We use WordPress exclusively. WordPress is one of the most widely used platforms today. In the early days, WordPress was primarily known for blogging but today you’ll find ecommerce sites, membership sites, Fortune 500 websites, and small business websites all using WordPress!

The beauty of using WordPress is that it allows you to easily manage the site yourself. If you can use Microsoft Word, you can use WordPress. By the way, there is no connection between Microsoft Word and WordPress. They both just happen to be easy to use and have “Word” in their names:) WordPress is an online platform. What that means is you log into your website online to manage it. As long as you have an Internet connection, you can manage your website from any device and from any location!

WordPress is also fantastic for SEO. It’s technically built to be optimized for the search engines and it provides a variety of ways for the “non-SEO professional” to easily SEO their website. For example, you can install a plugin that will tell you if each web page is optimized properly. Another plugin can create an XML sitemap, which is important for SEO. By the way, a plugin is simply something you can install within WordPress with a click of a button. Once installed, it expands the functionality of your website. I’m getting way ahead of you here but I’ll explain all this in greater detail while your website is being built.

The other nice thing about WordPress is that it’s a platform that can grow with you as it can be as simple or complex as you want it to be. You may only need a simple starter website today but one year from now you may need a more complex website. No matter what you need to do, it can be done with WordPress so you’ll never outgrow it!

Yes, and here’s why: your website is the foundation of everything you do online. It’s also the only asset online that you own and control 100%. You don’t own your Facebook page – Facebook does. Facebook can make changes any time they want and those changes can have a dramatic impact on your business – and not in a good way either!

Your website is the foundation of your online marketing and everything else you do supports that foundation. Facebook, Instagram, Twitter, etc. are all assets you use to promote your business but you never want to rely on any one of them as your primary online asset. That’s a recipe for disaster in the long-term.

Furthermore, if you rely solely on assets like Facebook to build your business online you’ll never get the organic traffic like you will with a website you own. And you can’t do PPC effectively either without having a website. Bottom line, you absolutely need your own website to be successful online over the long-term!

Absolutely. If you just need some minor design and/or functional tweaks to your current site we can definitely help. While the bulk of our website design and development work consists of complete overhauls and rebuilds, we do minor design and development work all the time.

Typically a custom-designed website will cost between $2,500 – $3,000. We’re definitely not the cheapest but we’re not the most expensive either. If you shop around you’ll discover that the average price for a custom designed website is right around $3,000 so we’re right in the middle in terms of cost.